1. It's FREE! Instant Messaging, whether it be AIM or Yahoo Messenger etc, is completely free.
2. It is easy to install and use.
3. You can monitor who is allowed to speak to you, and the programs give you the ability to block anyone you do not wish to speak to. If the person is bullying you, it is just the click of a button to make them disappear.
4. With a massive amount of "Emoticons" or Faces in various emotions, it is extremely easy to show your emotions to who you are speaking to.
5. In a world of getting everything fast, Instant Messaging is no exception. Responses are rapid-fire and instantaneous.
6. People can multi-task by having multiple conversations at once.
7. Due to its free cost, it is easy to communicate with people beyond your region. You can freely communicate with people in other countries.
8. Instant Messaging has video-audio capabilities, allowing you to see and hear the person you are speaking to.
9. Companies can use Instant Messaging to speak to their across country or overseas branches. It makes communication between employees easy. Employees no longer have to rely on telephone, especially given its long distance pricing rates.
10. Instant Messaging programs have file sharing capabilities allowing you to send documents, pictures and music quickly to other people using the program.
Here are links to various Instant Messaging programs, check them out!
http://www.aim.com/
http://messenger.yahoo.com/
http://www.google.com/talk/
http://explore.live.com/windows-live-messenger?os=other
Citation for further reading: http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_035107.hcsp?dDocName=bok1_035107
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